Last Updated: April 30, 2025
Service Specialties Inc. (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our Service and tells you about your privacy rights and how the law protects you.
By using our website or services, including signing up for SMS communications, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Data Usage Statement for SMS Communications
We do not share, sell, or rent opt-in data to third parties for marketing purposes.
All customer opt-in data for SMS communications is used solely for providing service updates, appointment reminders, and relevant notifications. We treat all personal data with confidentiality and in compliance with applicable laws.
2. Opt-Out Instructions
You may opt out of SMS messages at any time by replying:
“STOP” — to unsubscribe from further messages.
“HELP” — to receive assistance or more information.
You may also contact us directly at:
📧 cu*************@*********ac.com
📞 (703) 991-0909
3. Information We Collect
We collect the following types of personal data:
- Contact Information: Name, email address, phone number, mailing address.
- Account Details: If you register an account, we may collect login credentials and account activity.
- Usage Data: IP address, browser type, pages visited, time/date of visit, and other technical data.
- Device Information: Device type, OS, unique identifiers.
4. How We Use Your Information
We use your information to:
- Provide and maintain our services.
- Manage your account and communications (e.g., appointments, reminders, offers).
- Respond to your requests and customer support inquiries.
- Improve service performance and customer experience.
- Send updates, promotional content, and SMS notifications — only if you have opted in.
5. Data Retention and Removal
We retain your data only as long as necessary for service delivery, legal compliance, and internal analysis. You can request removal or correction of your data by:
- Emailing us at cu*************@*********ac.com
- Logging into your account (if applicable) and updating your settings.
Please note, we may retain certain data when required to do so by law.
6. Data Sharing and Transfers
We may share your data with:
- Service providers who help operate our website and services.
- Affiliates or business partners (under strict confidentiality) when offering bundled services.
- Legal or government authorities when legally required.
No opt-in SMS data is sold or shared for marketing purposes.
7. Data Security
We use commercially reasonable safeguards to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
We do not knowingly collect information from children under the age of 13. If we become aware of such collection, we will delete the data immediately.
9. External Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of such websites.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Major changes will be communicated via email or SMS where applicable.
11. Contact Us
If you have any questions about this Privacy Policy or wish to opt out or request data changes, please contact us:
📧 cu*************@*********ac.com
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.