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Reviews for SSI in Northern Virginia

Service Specialties Inc.
Excellent
4.9
Based on 1311 reviews
Andrew was very thorough with checking the air issue that I had. Very patiently checked the system. He was awesome 👍
Response from the owner: Smita, thank you so much for the high praises here! WOW! We are so glad that the Service Specialties Inc. team took such good care of you! When we can help more in the future, do not hesitate to give us a call!
After hours repair. Super quick response and repair was made. Very happy!
Response from the owner: Wow, Shirley! Thank you for taking the time to write us a spectacular review! Putting customers first is what we do here at Service Specialties Inc. and we love hearing such positive feedback! We look forward to working with you for your home needs!
Joe was incredible and fixed our AC system immediately. His expertise helped us cool our house down after a very hot 24 hours. We will exclusively use SSI in the future.
Response from the owner: Hi, Alexander! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Service Specialties Inc.! We look forward to serving you for many years to come!
Excellent service and attention to detail. Andrew the technician was kind and patient in explaining the thermostat features. This is our second HVAC system with Service Specialties. Highly recommend this company.
Response from the owner: Hello Dan! Wow! We are so blown away by your review! It made our day here at Service Specialties Inc.. Whenever you need us, we are just a call away!
Fuad of SSi was awesome. Explained everything with no pressure. Will definitely use them again.
Response from the owner: Wow Doug! Thank you again for sharing such a positive experience. It means the world to us.
Prompt & great service.
Response from the owner: Wow - thanks for your kind remarks, Andrew! We are so happy that our service impressed you and that you plan to keep doing business with us! We thrive on this type of feedback, so we will be sure to pass this review off to the Service Specialties Inc. team. Our goal is to provide excellent customer service and we are ecstatic that we were able to make it happen for you here! Thanks again!
I've worked with SSI for 20 years. I trust them. They know how to service my system. The fan in the air handler was making kind of a whining sound. He removed it, cleaned it and reinstalled it. It's quiet as can be now. Thank you.
Response from the owner: We are thrilled your service with Service Specialties Inc. was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, Jim.
Greg was phenomenal! We hired them to replace a disposal. I am extremely impressed with this company. They are proactive, friendly and professional in every way. If you happen to be reading this, you can’t go wrong! Just hire them!!
Response from the owner: We are thrilled your service with Service Specialties Inc. was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, The.
Michael McIntyre at Service Specialties was very helpful and responsive to our needs to assess and correct plumbing issues. He went beyond expectations and was very professional and always courteous and respectful.
Response from the owner: We are thrilled your service with Service Specialties Inc. was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, A..
Reid was super nice Very knowledgeable and articulate, he explain all the issues he fixed what he could fix and I have to watch to see if we need to have a follow up or not. I really appreciate your help very professional.
Response from the owner: Thank you for your kind words, Mirela! We're glad to hear that Reid provided you with knowledgeable and professional service. We appreciate your feedback!
I have been a customer with SSI for over seven years or more and I am extremely thankful to have this company servicing all my home needs. I would definitely recommend SSI to my family and friends. Thank you so much and I truly appreciate Michael (plumber-technican) today for servicing my plumbing issue. Please keep him!
Response from the owner: Joy, Thank you so much for your review and your feedback on SSI! We truly appreciate the kind words and the recommendation! We look forward to continue to service your HVAC and Plumbing Systems for years to come!Thank you!Renee L.Service Specialties, Inc.Heating, Cooling and Plumbing
As always the tech was professional and courteous. He remembered me from being here before. He explained everything and took pictures.
Response from the owner: Wow, Robin! Thank you for taking the time to write us a spectacular review! Putting customers first is what we do here at Service Specialties Inc. and we love hearing such positive feedback! We look forward to working with you for your home needs!
I had an expected floor drain backup and SSI got a plumber to me in under 2 hours. He worked at the problem way past regular hours and resolved the issue, saving me from having to dig up my yard to deal with a failing cast iron pipe to the main sewer and water line to the neighborhood.I’ve seen Greg and SSI also handle another emergency and have recommended them to others.
Response from the owner: Wow, Lisa! Thank you for taking the time to write us a spectacular review! Putting customers first is what we do here at Service Specialties Inc. and we love hearing such positive feedback! We look forward to working with you for your home needs!
Old water heater leaked /flooded and they Came out the same day with a new water heater
Response from the owner: What a great review, Janet! Our goal is to set a new standard of expectations in the home service industry. We all here at Service Specialties Inc. share the same vision and passion for delivering 5-star service to our customers. We are thrilled you had a wonderful experience with us - thank you for taking time to do so!
Outstanding over and over again. Every time they show up my problems are easily solved.
Response from the owner: Wow - thanks for your kind remarks, Ana! We are so happy that our service impressed you and that you plan to keep doing business with us! We thrive on this type of feedback, so we will be sure to pass this review off to the Service Specialties Inc. team. Our goal is to provide excellent customer service and we are ecstatic that we were able to make it happen for you here! Thanks again!
Extremely knowledgeable. Explained what was needed to fix the issue. Worked quickly to restore the AC and sump pump.
Response from the owner: Patricia, thank you so much for the high praises here! WOW! We are so glad that the Service Specialties Inc. team took such good care of you! When we can help more in the future, do not hesitate to give us a call!
Andrew An was courteous and professional (and non-judgmental about how much of a wreck the garage was)… and he got our AC running!
Response from the owner: Thank you for your 5-star review!
Good explanation of the condition of my system and possible trouble areas now and upcoming.
Response from the owner: Hi Jack! We are glad to hear that you are happy with the service received from our Service Specialties' techs as well as their workmanship. We are sorry that you were not happy with the price. Price is important to all of us, but we learned a long time ago that we would rather defend our prices than defend sub-standard work. We do hope you call us again when you need service!
As a first time customer, I was impressed with all facets of service. The check-in process was clear and friendly. The scheduled window was small enough to get other things done. I was texted a picture of the technician and a tracking tool to follow his progress.The technician quickly identified the problem AND had the part needed for repair of a 20+ year old system so no second trip.We also
Response from the owner: Wow J! Thank you again for sharing such a positive experience. It means the world to us.
Our technician was very knowledgeable and professional. He diagnosed and repaired several issues with our air conditioning. I highly recommend him.
Response from the owner: Hi, James! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Service Specialties Inc.! We look forward to serving you for many years to come!
I’ve been a customer of SSI for over 20 years and they never disappoint. Everyone is very polite, professional and efficient. Andrew, the service tech, is wonderful: knowledgeable, very pleasant and also extremely professional.
Response from the owner: Hello Vicki! Wow! We are so blown away by your review! It made our day here at Service Specialties Inc.. Whenever you need us, we are just a call away!
Very friendly, reliable and efficient service!
Response from the owner: We're delighted to hear that you found our service very friendly, reliable, and efficient!
Parker was terrific. Diagnosed the problem quickly and made the repairs. Left everything neat and tidy. Very pleasant.
Response from the owner: We are thrilled your service with Service Specialties Inc. was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, William.
The SSI Technician was very knowledgeable and professional. He explained the problem with my A/C unit, which was the condensation drain and what it would take to repair it. He also explained that the drain was not covered under the warranty. He advised me how to maintain it so it wouldn’t clog again. I felt the repair was expensive, but everything is nowadays.
Response from the owner: Hello Joe! Wow! We are so blown away by your review! It made our day here at Service Specialties Inc.. Whenever you need us, we are just a call away!
Dominic was professional, courtesy and very knowledgeable. We worked together and resolved a leaking pipe behind the wall. I recommend SSI as both their HVAC and Plumbing specialists are top notch.
Response from the owner: What a great review, Davi! Our goal is to set a new standard of expectations in the home service industry. We all here at Service Specialties Inc. share the same vision and passion for delivering 5-star service to our customers. We are thrilled you had a wonderful experience with us - thank you for taking time to do so!
Professional and on time!
Response from the owner: Ronald, thank you so much for the high praises here! WOW! We are so glad that the Service Specialties Inc. team took such good care of you! When we can help more in the future, do not hesitate to give us a call!
The two servicemen (one in training) were very prompt and courteous. The resolve the issue and cleaned the area they worked in.
Response from the owner: Hello Lonnell,Thank you for taking the time to leave SSI a review. We take pride in our work, as well as taking pride in excellent customer service. We are so glad to hear you were shown the SSI way, and look forward to maintaining your HVAC and Plumbing for years to come!Thank you again for choosing SSI,Renee L.Service Specialties, Inc.703-968-0606
Michael and Alexander were prompt and professional.
Response from the owner: Thank you for your review!!
Can’t say enough of about the amazing customer support from Service Specialties, Inc. We were in need of a complete HVAC replacement and the representative we worked with guided us every step of the way. In 3 days after agreeing to move forward with the proposal, Service Specialties came out and installed our new system. Incredibly efficient and stress free process from start to finish.
Response from the owner: Wow, Brian! Thank you for taking the time to write us a spectacular review! Putting customers first is what we do here at Service Specialties Inc. and we love hearing such positive feedback! We look forward to working with you for your home needs!
Dominic and his partner came out to fix a clogged sink and tub. They easily and quickly took care of the problem and even took the time to answer questions. The were courteous and respectful! I highly recommend Service Specialties Inc.!
Response from the owner: Hi, Megann! Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us! Thank you for choosing Service Specialties Inc.! We look forward to serving you for many years to come!
Service Specialties Inc. did a great job installing 6 different types of filters and a salt-based softener in my house. I was very pleased with their service and communication. Best of all, no leaks!
Response from the owner: Hello Leonard! Wow! We are so blown away by your review! It made our day here at Service Specialties Inc.. Whenever you need us, we are just a call away!
Great service so far. Very professional and helpful when really needed.
Response from the owner: Wow Srikanth! Thank you again for sharing such a positive experience. It means the world to us.
Diagnosed the problem immediately and took steps to ensure we won’t the same problems again. Great work!
Response from the owner: Thanks so much for taking time to share your review, Eric!
Service from the front office was fantastic, guys came on time , replaced my water heater, all the tags in place , fantastic coordination , service and installation happened in less than 24 hrs. I recommend Service Specialities Inc. 5 stars.
Response from the owner: Wow - thanks for your kind remarks, Prabin! We are so happy that our service impressed you and that you plan to keep doing business with us! We thrive on this type of feedback, so we will be sure to pass this review off to the Service Specialties Inc. team. Our goal is to provide excellent customer service and we are ecstatic that we were able to make it happen for you here! Thanks again!
Great service from Michael, but definitely use again.
Response from the owner: We are thrilled your service with Service Specialties Inc. was so amazing! We endeavor to go above and beyond to ensure our customers have a memorable experience. We look forward to serving you in the future, John.
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For more questions, don’t hesitate to reach out to Service Specialties at (703) 337 3514!

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