Reviews

Find here the reviews from our satisfied clients!

Reviews for SSI in NORTHern Virginia

PB&J Family
PB&J Family
19:49 14 Jan 22
Tom was very professional, punctual, and knowledgeable. We really appreciate his service, thank you.
Lori Kelly
Lori Kelly
23:11 11 Jan 22
Wore booties, could track his arrival and very pleasant! Well done!
monique hampton
monique hampton
17:45 10 Jan 22
Tom was great
Linda Gabaldon
Linda Gabaldon
14:27 07 Jan 22
Excellent, responsive., and friendly.
Benjamin Bergeron
Benjamin Bergeron
21:41 05 Jan 22
Very helpful and informative
Cathy Hilliards
Cathy Hilliards
13:49 30 Dec 21
Very pleased with this company and their professionalism.
Chris Rush
Chris Rush
15:53 29 Dec 21
Initial inspection of new construction. Great review of our systems and setup.
Michael Peacock
Michael Peacock
00:46 29 Dec 21
Great service. The technicians were professional, knowledgeable and courteous. They showed up on time and did a fantastic job. I couldn’t be happier.
Cheryl Belloli
Cheryl Belloli
19:08 21 Dec 21
SSI Plumbing service is excellent. I have a service plan so I get quick, courteous service. Michael is awesome and very knowledgeable. I have been using this service for several years and it is nice to know that I have a great resource to contact if I have any plumbing issues. I also use SSI for my HVAC and Joe has been awesome with every visit for semi annual service and any in between issues. Very courteous and knowledgeable about HVAC systems. Great company to do business with.
Rosemary Bundy
Rosemary Bundy
18:06 16 Dec 21
Great service!
Kylene Bartalos
Kylene Bartalos
15:47 05 Dec 21
Best HVAC & Plumbing company in NOVA!!
Robert Mulligan
Robert Mulligan
15:28 25 Nov 21
Our water heater starting leaking the night before Thanksgiving and the Technician Mike came to our house and make the repair.
Rick Sharp
Rick Sharp
13:15 24 Nov 21
Eddie and Sammy were excellent! They took the time to make sure they did a very professional job, even cleaning up previous work that had been done, to ensure the entire system works as it should. I would definitely call on SSI again for any HVAC or plumbing issues. I am very pleased!
Taylor Ahalt
Taylor Ahalt
22:37 23 Nov 21
Michael was great as always with all of our plumbing needs!
Lesley Nowell
Lesley Nowell
15:10 23 Nov 21
The technician arrived on time and performed the work with detailed explanation and professionalism.
Tracy Brooks
Tracy Brooks
22:22 19 Nov 21
Meg with SSI was so friendly and helpful getting me set up with an appt for service same day. Of course it was a super hot day and my AC diedShe contacted me when the service tech was on his way too which was greatJoe was my service tech and he was awesome. So friendly and knowledgeable. Gave me a heads up that I would need a new system soon. But fixed the issue I had today and the AC is back on!I will be getting a new system with SSI when the time comes.11/19/21SSI installed new HVAC. Jake and Luke were great! They were friendly and explained everything they were doing. SSI gives such great service and are so trustworthy. I would highly recommend them for any service or install!
Brenda Butler
Brenda Butler
06:19 13 Nov 21
Professional, friendly , and knowledgeable. The technician, Tom, explained every step of the process-very pleased with the service.
David Barnes
David Barnes
18:14 12 Nov 21
Excellent technical service on heating unit.
Rich Fredericks
Rich Fredericks
15:57 11 Nov 21
Tom Terrell @ SSI is a real pro. His approach to his work is like that of a craftsman, and his attention to detail is impressive. He's also very friendly and goes out of his way to explain the specifics of what he's doing and why. I definitely recommend.
Benjamin S.
Benjamin S.
00:37 09 Nov 21
When it comes to service companies and technicians of any kind the most valuable asset is trustworthiness. I appreciate their honest assessments over the years - where it's best to save money or increase value during a repair (old system) or when a repair not needed at all. Can always count on them to come on time and shoot you straight.
Lisa Phillips
Lisa Phillips
16:19 20 Oct 21
Tom did a great job installing our new toilets. He explained everything and did a first rate job with clean up and disposal. He also conducted our yearly plumbing maintenance and offered recommendations. I highly recommend!
Lynn Norris
Lynn Norris
18:09 18 Oct 21
Very knowledgeable and well-trained technicians
Khanh Nguyen
Khanh Nguyen
22:02 11 Oct 21
Replacing 1 AC and 2 heat pump systems. Overall the whole process was quick and flawless. Installation crew did a good job. Highly recommended!
Charlie C
Charlie C
16:58 07 Oct 21
Very prompt service and very customer oriented.Cost was very competitive when finalized. I would highly recommend this company to everyone!
Alan Ogilvie
Alan Ogilvie
14:28 07 Oct 21
Greg was fantastic. First he identified the issue and then repaired it very quickly. Great service.
Joseph Murray
Joseph Murray
17:42 06 Oct 21
Phenomenal Tech named Tom Terrell
Jane Childs
Jane Childs
15:41 03 Oct 21
Air scrubber installed in attic-this was second air scrubber installed- originally told one would cover entire house
Lorri Jenkins
Lorri Jenkins
19:52 29 Sep 21
Tom checked for a leak but couldn’t see where the exact leak was coming from because the leak had stopped. He suggested I buy a new faucet because he could see where leaking had taken place in the past and the faucet was over 11 years old.
Julie Brumley
Julie Brumley
18:13 28 Sep 21
Always great, knowledgeable service. Know we can trust what we get.
John Newcomer
John Newcomer
18:52 22 Sep 21
Fixed leaks
Nancy Howard
Nancy Howard
16:51 14 Sep 21
I randomly selected Service Specialties Inc to repair my AC Unit. Totally exceeded all my expectations and I have become a customer! I will call them FIRST for all my Air conditioning, Heating and Plumbing needs! Joseph did an Excellent job and was professional in all aspects of performing his duties. Service Specialties Inc is a company others need to emulate!
Molly Schultz
Molly Schultz
14:56 08 Sep 21
Joe was very professional and a wealth of knowledge! I’ve been using SSI for many years for my heating and ac maintenance. I’ve never been disappointed!
Shannon Clune
Shannon Clune
17:23 01 Sep 21
Greg was awesome, came and and had the faucet bib fixed within 5 minutes.
Al Kales
Al Kales
01:40 26 Aug 21
Maintenance technician arrived at 8 am and replaced 2 capacitors on our outside ac unit. The tech was very knowledgeable and completed the job very quickly. I was very happy with your service and will use SSI again. Thanks
Wendy Ford
Wendy Ford
15:49 19 Aug 21
Today, both Joe (HVAC) and Michael (plumbing) were out to complete maintenance and replace a UV system in the HVAC and replace a sump pump. Both were very professional, friendly, personable and did a great job. Special props to Michael, who had to crawl down into a tiny crawl space in standing water to replace our sump pump. Great guys, great prices, top notch service! So glad we switched from the company that we had previously used, who had increased their pricing exponentially, to SSI!
Jack Marriott
Jack Marriott
18:50 18 Aug 21
All work professionally done by very courteous plumbers. Only negative aspect is cost.
George Avalos
George Avalos
16:50 17 Aug 21
Tom is a kind, well mannered, proactive guy.
Tracy Patterson
Tracy Patterson
20:57 14 Aug 21
Great customer service. Received a text the day before with the tech's arrival time. Our tech Joe did a wonderful job! Highly recommend.I wanted to add a separate review but not able to. I can't leave out plumber Tommy Terrell, if you have plumbing issues, he is your man! Super thorough, explains issues and offers options to solve them. Extremely knowledgeable and professional. He does a great job!
Cathryn Rice
Cathryn Rice
17:41 13 Aug 21
Brandon came out and fixed our A/C right away. We called this morning and repaired by 1pm. Excellent serviceBeen using SSI since 1997
Samuel Wynn
Samuel Wynn
22:33 10 Aug 21
Joe is always polite and very informative. He has suggested a couple of things to do to keep our bill low and we appreciate it.
Dylan Sherwood
Dylan Sherwood
22:11 10 Aug 21
Extreme quick and efficient service. Would definitely recommend using them for any HVAC needs
Tari Clem
Tari Clem
20:07 10 Aug 21
Service was great! Clint was a terrific specialist and explained everything clearly and fixed the problem.
Brian Mcgarry
Brian Mcgarry
14:59 06 Aug 21
SSI was proactive in getting the appointment booked. Their texting system was quick, accurate, and easy to use. Technician arrived when they said they would and completed the job in the estimated amount of time. Would hire again.
Ryan Rosa
Ryan Rosa
20:20 03 Aug 21
Very good service. My inspector was able to arrive in the window I gave him and he was quick and knowledgeable.
TZ Shen
TZ Shen
04:11 03 Aug 21
Tom came on Sunday on a emergency weekend service call. He did a great job snaking and unclogging our kitchen sink. He was very professional in walking me through details on what has caused the clog, service he plans to perform to unclog and what I need to pay attention in the future. He also cleaned up the service area thoroughly after the job. I’m very pleased with the service and will use them again in future.
Debra Matvich
Debra Matvich
23:47 31 Jul 21
I had an emergency with a main drain backup and sewage coming into a bathtub on a Saturday. After contacting the SSI dispatch team, Tom came from SSI EXACTLY as promised, within one hour. He explained over the phone before coming out what the costs were likely going to be and he reviewed with me what the dispatcher had recorded as far as what the problem was. Spot on ! I am so impressed with the dispatcher as well! Upon arrival, Tom evaluated the situation , told me what he was going to do, what to expect and was extremely professional from beginning to end. Tom vacuumed up the extra water in my furnace room from the water backup and shared a few tips with me regarding drain care and what to flush and not flush down a toilet and garbage disposal. I was just SO impressed. I highly recommend SSI and their professional, courteous and knowledgeable team. Thank you Tom and SSI!
Alex Holgado
Alex Holgado
19:55 28 Jul 21
SSI has always been my most trusted heating/air conditioning service provider as they are trustworthy and honest. Specifically Clint B. who provides outstanding customer service as he takes the time to evaluate and ensure that work is performed thoroughly and accurately and supported by evidence such as measurements against standards that he fully describes so that the customer understands their systems--whether it is operating at expected or below standards. For this service call, I called SSI since my previous service provider that I also had an existing contract asserted that I need to replace my compressor on one system and another system have a leak and initially requires a leak detection test in order to determine which part may need to be replaced--and this system is only 2-years old! Since the parts were all under warranty, the only cost is labor which may go up to $5,000 per my service provider. I was completely flabbergasted and immediately called SSI to help and provide a 2nd opinion. SSI immediately scheduled me the next day and I requested for Clint. To make a long story short, Clint conducted an extensive assessment and evaluation and found no issues with the compressor and does not need to be replace and is performing well; and the other system, he added refrigerant to which my other service provider indicated he also added refrigerant but did not say how much. Clint recommended to defer the leak detection since he now has the measurements and baseline to measure against changes to which the other service provider did not show any measurement results. Accordingly, this saves me thousands of $$$ and am very glad with SSI for their continued support of their customer, most especially being honest and trustworthy.
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For more questions, don’t hesitate to reach out to Service Specialties at (703) 337 3514!

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