Reviews

Find here the reviews from our satisfied clients!

Reviews for SSI in NORTHern Virginia

Daniel Pegues
Daniel Pegues
14:24 26 Jul 21
I love the friendliness and professionalism of the SSI technicians. In particular, Joe S. has been servicing our home for several years. He is very knowledgeable, and always honest and direct. He provides information on what issues are and how to proceed with remediation without pressuring us into making a decision. He keeps us well informed so we can make the best decision for ourselves.
Brandon Hardin
Brandon Hardin
15:03 21 Jul 21
Very friendly and knowledgeable. Clint kept me informed of what he was doing and why throughout the process. I would recommend them to my loved ones.
Stan Reid
Stan Reid
22:50 19 Jul 21
Great service from a great technician.....
courtney m
courtney m
21:49 19 Jul 21
Joe is always our tech and he is very knowledgeable professional and friendly.When you call you talk to a real person not a computer and the customer service is top notch!
Paulos Natnael
Paulos Natnael
15:11 19 Jul 21
They did a Good job.
Mary Meekins
Mary Meekins
18:39 15 Jul 21
I’ve done business with SSI for years and they do a great job!
Nancy Dolan
Nancy Dolan
16:55 09 Jul 21
I needed a leaky valve replaced and an inspection of the rest of the plumbing in the house per my service contract. The gentleman who came out was polite fixed the repair promptly. He was very courteous even when he had to crawl to get to get into the space where the water heater was.
Timna Wyckoff
Timna Wyckoff
20:58 06 Jul 21
Joe was super friendly and super fast!!! And, our AC works again…yay.
Tracy Patterson
Tracy Patterson
19:03 06 Jul 21
Great customer service. Received a text the day before with the tech's arrival time. Our tech Joe did a wonderful job! Highly recommend.
Debbie Krebs
Debbie Krebs
14:43 06 Jul 21
We are very pleased and impressed with the service we got with Service Specialties. Our AC was out during the hottest week of the summer. They were prompt, courteous, worked hard to get the job done and the price was right. I highly recommend them!
Aida Zoghzoghy
Aida Zoghzoghy
21:09 02 Jul 21
Best customer service and best team workers everHighly recommendedAida ❤️
Blanche Horst
Blanche Horst
14:35 01 Jul 21
Have an annual plan with SSI for both HVAC and Plumbing Services which includes annual inspections of Heating, A/C, and Plumbing to determine all are operating optimally and to proactively repair any weaknesses that may be found. SSI professionals are very knowledgeable and reliable. Communications are timely and thorough. Highly recommend this service provider. My experience with them has been more than satisfactory. One of the best vendors in the metro-DC region. Delighted to share that their diagnostics and maintenance have kept my systems running flawlessly. Quite an endorsement considering they’re 14 years old. Excellent value.
William C. Ogle
William C. Ogle
23:17 27 Jun 21
Mike M. and SSI did a great job replacing a 70-year old cast iron waste pipe section, replacing it with PVC. They will be coming back for more work, too!
Boomer Cycles
Boomer Cycles
20:24 26 Jun 21
These guys have been tops! I signed up for a 6-month service contract after their first visit for only a +$20 up charge. Both techs were top notched and helped me sort out operating challenges with both my 10-yr old furnace & AC compressor, all within the contract fee, which will extend their useful life and delay costly replacement. Back office support re scheduling and follow up are too-notch, too. Highly recommend!
Patty Hudock
Patty Hudock
14:09 25 Jun 21
When I had my home plumbing inspection in May, one of the suggestions was to replace my front hose bib (which was the original from 1996) which I opted to do. Ben arrived on time, completed the work in a very timely manner, and explained what to purchase at Home Depot/Lowes to fix the drywall hole in my garage. I would highly recommend SSI as I have beena customer for years.
James Thomas
James Thomas
22:24 22 Jun 21
Arrive at expected time, Very through in checking system.Happy with the experience
B Kalyan
B Kalyan
18:02 22 Jun 21
Two people came and did a professional job on A/C and heating installation. Thank you.
Goose Dogs For Sale
Goose Dogs For Sale
21:54 17 Jun 21
The scheduler told me that they could do a heat check up even though I use oil. When the technician showed up, he told me that they did not do oil heaters. So I did not use them. I had already gotten an AC check up for the year and was interested in a maintenance agreement for both systems.
NyangNyang Chae
NyangNyang Chae
20:35 15 Jun 21
Diagnosed promptly and repair was quickly done.
Thatcher Furgerson
Thatcher Furgerson
14:07 10 Jun 21
Great high tech service based on measurements in addition to a lot of experience. Joe was my technician and is knowledgeable and very friendly and able to communicate his knowledge to the level of the homeowner. Also, communication from the office was quick and convenient allowing me to know when they were going to show up and who was arriving with a nice introduction and picture.
Solomon Sands
Solomon Sands
20:37 07 Jun 21
Great job by SSi. Fast response, fixed the issue without tough upsell.Will recommend to others
B Davis
B Davis
16:19 04 Jun 21
Very prompt and professional service. Highly recommend this company
J Vincent
J Vincent
21:38 01 Jun 21
We had a new HVAC system installed on 5/31/16. Two reasons kept me from giving them 5 Stars. 1) Promised to arrive at 7:30, came hour late:;2) forgot to bring ceiling air register with them and not installed until 6/13.Otherwise, everyone was very polite and professional.
Alice Lawing
Alice Lawing
21:22 26 May 21
SSI is always professional and the quality of work is exceptional. I can count on them to do it right the first time and keep the system running with regular maintenance. I would highly recommend them!
John Britt
John Britt
22:57 24 May 21
Extremely impressed with the caliber of professionalism exhibited by Service Specialties Inc. I received same day service on a morning call with a full explanation of anticipated charges. The responding technician, Clint, was very proficient, methodical, and polite. He quickly found the problem and restored my heat pump to full functionality. I’m so glad to have found this company and have become a member of their customer base.
Tony Bennett Shivers
Tony Bennett Shivers
22:08 24 May 21
I highly recommend SSI Specialities for all your plumbing and HVAC needs. I was on borrowed time with my hot water heater and sump pump (close to 20 years). Tom inspected my home, discussed my needs in detail, and provided appropriate recommendations. Tom and his crew (Parker and Carlos) were professional and effectively quick with the install of my new water heater and sump pump. Tom also performed various other services, including replacing some old valves.In May 2021, technician, Brendon, came out to quickly repair my AC unit that had a broken capacitor. He was professional and answered all my questions.
ryan2002harry
ryan2002harry
18:23 24 May 21
SSI is a great business. I’ve been using them since we bought our home in 2018. Their contract rates are reasonable and they do great work. The technicians are professional and knowledgeable and never try to up-sell unneeded services. They try to have to same technician come each time so building relationships is important to SSI. I would recommend them for any heating, HVAC, or plumbing needs. 5 stars!
Carleigh Hamberger
Carleigh Hamberger
16:33 22 May 21
I have been meaning to write this for a while now, but I just wanted to give a shout out to Tom Terrel and all of his plumbing expertise! The previous owners of our home were what we like to call “DIYers” from the plumbing to the HVAC systems. Tom originally came out to give us our first annual inspection and found a lot of things during it that could have led to major problems. Tom was able to fix all of them in a matter of two days and was always on the look out for ways to cut costs while still providing quality work. My husband and I both appreciate his honesty, hard work, and diligence in completing every project quickly and efficiently. Thanks, Tom!From,The Hambergers
Ok Kittyy
Ok Kittyy
01:44 22 May 21
Their technician, Joseph is very professional and knowledgeable. He's been with SSI for 10yrs and knows his stuff. I was provided several options to get my 11yr old A/C unit in good working order. I decided not to go with any bandaid repairs and replace the unit. I had a prior opinion but feel this Company is more reputable and truthful. The new install is scheduled in 1 week.
Amy B.
Amy B.
18:17 21 May 21
Clint was wonderful, excellent service and so knowledgeable. Have always been extremely pleased with SSI, highly recommend!!
Jack Marriott
Jack Marriott
14:47 17 May 21
All work professionally done by very courteous plumbers. Only negative aspect is cost.
Kevin Kottman
Kevin Kottman
13:27 06 May 21
Brendan is excellent technician, very professional and personable.
Jack Yoder
Jack Yoder
21:52 03 May 21
Great timely service. Ac is running just fine now!
Becky
Becky
16:10 03 May 21
Excellent customer service! Very thorough and professional. Clint was exceptional!! Thank you, we will use you again!!
Chris Flory
Chris Flory
13:25 03 May 21
The whole experience was great! From estimate to installation.
Richard H
Richard H
13:18 03 May 21
Everybody at SSI was exceptionally courteous, knowledgable and professional. All work was completed with quality as a top priority. I appreciated their attention to detail and that each day the install team left the job site better than they found it. Highly recommend.Thanks SSI!
Wesley Meacombs
Wesley Meacombs
04:41 01 May 21
Fred found the problem quickly and fixed the issue.
Rebecca Kimbler
Rebecca Kimbler
23:08 30 Apr 21
I called SSI as our AC wasn’t cooperating. Although I was told that the next day (a Friday) was looking pretty full already and we’d probably need to wait till Monday to have a technician come, Joe was able to make it Friday evening. He checked our systems and everything looked ok. He explained to us that sometimes the newer thermostats can be kind of glitchy, and let us know what to do if it seems like the AC can’t keep up again. We’ve used this company for HVAC and plumbing, and they’re honest, quick and super helpful!
Benjamin Beltran
Benjamin Beltran
23:15 28 Apr 21
Tom Terrell replaced (5) faucets, (3) toilet flappers and (1) shower cartridge. He did it in one day and was very thorough explaining what he had performed during the installation and why. Ask for Tom Terrell, you will be in great hands.
Shauna Brookshier
Shauna Brookshier
14:49 28 Apr 21
We’ve used service Specialty for a number of years and they’ve always been professional and on time. The fact that they text when they are about to arrive is very helpful. They never oversell and explain Everything they are doing and check back when needed.
Cathy & Don Mcd
Cathy & Don Mcd
16:29 27 Apr 21
Joe is always professional and courteous. We value his advice and recommendations. Always does a great job.
David Webb
David Webb
19:45 23 Apr 21
SSI is outstanding and very professional. I would recommend them to everyone.
Judy Sellers
Judy Sellers
18:52 23 Apr 21
We chose Service Specialties, Inc. to replace the water line connecting Fairfax County water to our home in Springfield. This company was highly recommended (4.7 out of 5) in "Best Pick Reports, Fairfax County 2021 Spring Edition." Everyone representing SSI, from Kylene Bartalos, Customer Service Manager, to the estimators, to the men actually performing the work were extremely professional, responsive , patient, and thorough. The line replacement crew were especially careful not to disturb our landscaping, even when the excavator was brought up close to the house in order to dig down to the water connection site. We were frankly amazed at the precision and delicacy with which the excavator was handled in digging right next to our house. This job involved what is referred to as "trenchless replacement," where the new water line (copper) is fed through the old, then connected to the home's main water line. We would rate the crew a solid 12 out of 10 if we could, and would recommend this company to repair any water line or sewer problem!
Оlga Вernstein
Оlga Вernstein
21:18 22 Apr 21
Joe R. was prompt, professional, and very knowledgeable. Thanks for the excellent service!
Richard Ingram
Richard Ingram
22:25 16 Apr 21
Our technician Tom was professional, knowledgeable, and friendly. Great service, reasonably priced, and responsive when needed.
Joni Jordan
Joni Jordan
15:56 16 Apr 21
Scheduling was online and easy. I received a day prior confirmation of the appointment. The day of I received a text with a picture of my technician and notification of when he was arriving, which was during the appointment window.The technician was was polite and masked and up on booties prior to entering. He was very efficient, cleaned up, and reviewed everything he did. He also made recommendations for more efficient settings.Overall, an efficient and effective service.
Jim T
Jim T
19:47 15 Apr 21
Clint, the service technician was extremely professional and explained everything he was working on and what was found regardless of if it was positive or negative. Great explanation of items and made sure I was extremely satisfied with what was done and explained before leaving.
Ajay Joshi
Ajay Joshi
14:57 12 Apr 21
SSI has serviced our HVAC for years. Extremely happy with the service so far and expect that to continue. Very professional, polite and on time with everything they do.
Edward Jennings
Edward Jennings
13:36 09 Apr 21
From order to complete install of an entire A/C system was less than two weeks. Couldn't be happier with the quality of the work. SSI delivers!!
Janet Wilson
Janet Wilson
20:51 07 Apr 21
Tom Terrell and Joe Sechler are the best! I've been using SSI for over 16 years and I have never had a problem with the service and I totally trust them! In addition the services listed above, Tom replaced the shower faucet and trim.

For more questions, don’t hesitate to reach out to Service Specialties at (703) 337 3514!

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