Reviews

Find here the reviews from our satisfied clients!

Reviews for SSI in NORTHern Virginia

Khanh Nguyen
Khanh Nguyen
22:02 11 Oct 21
Replacing 1 AC and 2 heat pump systems. Overall the whole process was quick and flawless. Installation crew did a good job. Highly recommended!
Charlie C
Charlie C
16:58 07 Oct 21
Very prompt service and very customer oriented.Cost was very competitive when finalized. I would highly recommend this company to everyone!
Alan Ogilvie
Alan Ogilvie
14:28 07 Oct 21
Greg was fantastic. First he identified the issue and then repaired it very quickly. Great service.
Joseph Murray
Joseph Murray
17:42 06 Oct 21
Phenomenal Tech named Tom Terrell
Jane Childs
Jane Childs
15:41 03 Oct 21
Air scrubber installed in attic-this was second air scrubber installed- originally told one would cover entire house
Lorri Jenkins
Lorri Jenkins
19:52 29 Sep 21
Tom checked for a leak but couldn’t see where the exact leak was coming from because the leak had stopped. He suggested I buy a new faucet because he could see where leaking had taken place in the past and the faucet was over 11 years old.
Julie Brumley
Julie Brumley
18:13 28 Sep 21
Always great, knowledgeable service. Know we can trust what we get.
John Newcomer
John Newcomer
18:52 22 Sep 21
Fixed leaks
Nancy Howard
Nancy Howard
16:51 14 Sep 21
I randomly selected Service Specialties Inc to repair my AC Unit. Totally exceeded all my expectations and I have become a customer! I will call them FIRST for all my Air conditioning, Heating and Plumbing needs! Joseph did an Excellent job and was professional in all aspects of performing his duties. Service Specialties Inc is a company others need to emulate!
Molly Schultz
Molly Schultz
14:56 08 Sep 21
Joe was very professional and a wealth of knowledge! I’ve been using SSI for many years for my heating and ac maintenance. I’ve never been disappointed!
Shannon Clune
Shannon Clune
17:23 01 Sep 21
Greg was awesome, came and and had the faucet bib fixed within 5 minutes.
Al Kales
Al Kales
01:40 26 Aug 21
Maintenance technician arrived at 8 am and replaced 2 capacitors on our outside ac unit. The tech was very knowledgeable and completed the job very quickly. I was very happy with your service and will use SSI again. Thanks
Wendy Ford
Wendy Ford
15:49 19 Aug 21
Today, both Joe (HVAC) and Michael (plumbing) were out to complete maintenance and replace a UV system in the HVAC and replace a sump pump. Both were very professional, friendly, personable and did a great job. Special props to Michael, who had to crawl down into a tiny crawl space in standing water to replace our sump pump. Great guys, great prices, top notch service! So glad we switched from the company that we had previously used, who had increased their pricing exponentially, to SSI!
Jack Marriott
Jack Marriott
18:50 18 Aug 21
All work professionally done by very courteous plumbers. Only negative aspect is cost.
George Avalos
George Avalos
16:50 17 Aug 21
Tom is a kind, well mannered, proactive guy.
Tracy Patterson
Tracy Patterson
20:57 14 Aug 21
Great customer service. Received a text the day before with the tech's arrival time. Our tech Joe did a wonderful job! Highly recommend.I wanted to add a separate review but not able to. I can't leave out plumber Tommy Terrell, if you have plumbing issues, he is your man! Super thorough, explains issues and offers options to solve them. Extremely knowledgeable and professional. He does a great job!
Cathryn Rice
Cathryn Rice
17:41 13 Aug 21
Brandon came out and fixed our A/C right away. We called this morning and repaired by 1pm. Excellent serviceBeen using SSI since 1997
Samuel Wynn
Samuel Wynn
22:33 10 Aug 21
Joe is always polite and very informative. He has suggested a couple of things to do to keep our bill low and we appreciate it.
Dylan Sherwood
Dylan Sherwood
22:11 10 Aug 21
Extreme quick and efficient service. Would definitely recommend using them for any HVAC needs
Tari Clem
Tari Clem
20:07 10 Aug 21
Service was great! Clint was a terrific specialist and explained everything clearly and fixed the problem.
Brian Mcgarry
Brian Mcgarry
14:59 06 Aug 21
SSI was proactive in getting the appointment booked. Their texting system was quick, accurate, and easy to use. Technician arrived when they said they would and completed the job in the estimated amount of time. Would hire again.
Ryan Rosa
Ryan Rosa
20:20 03 Aug 21
Very good service. My inspector was able to arrive in the window I gave him and he was quick and knowledgeable.
TZ Shen
TZ Shen
04:11 03 Aug 21
Tom came on Sunday on a emergency weekend service call. He did a great job snaking and unclogging our kitchen sink. He was very professional in walking me through details on what has caused the clog, service he plans to perform to unclog and what I need to pay attention in the future. He also cleaned up the service area thoroughly after the job. I’m very pleased with the service and will use them again in future.
Debra Matvich
Debra Matvich
23:47 31 Jul 21
I had an emergency with a main drain backup and sewage coming into a bathtub on a Saturday. After contacting the SSI dispatch team, Tom came from SSI EXACTLY as promised, within one hour. He explained over the phone before coming out what the costs were likely going to be and he reviewed with me what the dispatcher had recorded as far as what the problem was. Spot on ! I am so impressed with the dispatcher as well! Upon arrival, Tom evaluated the situation , told me what he was going to do, what to expect and was extremely professional from beginning to end. Tom vacuumed up the extra water in my furnace room from the water backup and shared a few tips with me regarding drain care and what to flush and not flush down a toilet and garbage disposal. I was just SO impressed. I highly recommend SSI and their professional, courteous and knowledgeable team. Thank you Tom and SSI!
Alex Holgado
Alex Holgado
19:55 28 Jul 21
SSI has always been my most trusted heating/air conditioning service provider as they are trustworthy and honest. Specifically Clint B. who provides outstanding customer service as he takes the time to evaluate and ensure that work is performed thoroughly and accurately and supported by evidence such as measurements against standards that he fully describes so that the customer understands their systems--whether it is operating at expected or below standards. For this service call, I called SSI since my previous service provider that I also had an existing contract asserted that I need to replace my compressor on one system and another system have a leak and initially requires a leak detection test in order to determine which part may need to be replaced--and this system is only 2-years old! Since the parts were all under warranty, the only cost is labor which may go up to $5,000 per my service provider. I was completely flabbergasted and immediately called SSI to help and provide a 2nd opinion. SSI immediately scheduled me the next day and I requested for Clint. To make a long story short, Clint conducted an extensive assessment and evaluation and found no issues with the compressor and does not need to be replace and is performing well; and the other system, he added refrigerant to which my other service provider indicated he also added refrigerant but did not say how much. Clint recommended to defer the leak detection since he now has the measurements and baseline to measure against changes to which the other service provider did not show any measurement results. Accordingly, this saves me thousands of $$$ and am very glad with SSI for their continued support of their customer, most especially being honest and trustworthy.
Daniel Pegues
Daniel Pegues
14:24 26 Jul 21
I love the friendliness and professionalism of the SSI technicians. In particular, Joe S. has been servicing our home for several years. He is very knowledgeable, and always honest and direct. He provides information on what issues are and how to proceed with remediation without pressuring us into making a decision. He keeps us well informed so we can make the best decision for ourselves.
Brandon Hardin
Brandon Hardin
15:03 21 Jul 21
Very friendly and knowledgeable. Clint kept me informed of what he was doing and why throughout the process. I would recommend them to my loved ones.
Stan Reid
Stan Reid
22:50 19 Jul 21
Great service from a great technician.....
courtney m
courtney m
21:49 19 Jul 21
Joe is always our tech and he is very knowledgeable professional and friendly.When you call you talk to a real person not a computer and the customer service is top notch!
Paulos Natnael
Paulos Natnael
15:11 19 Jul 21
They did a Good job.
Mary Meekins
Mary Meekins
18:39 15 Jul 21
I’ve done business with SSI for years and they do a great job!
Nancy Dolan
Nancy Dolan
16:55 09 Jul 21
I needed a leaky valve replaced and an inspection of the rest of the plumbing in the house per my service contract. The gentleman who came out was polite fixed the repair promptly. He was very courteous even when he had to crawl to get to get into the space where the water heater was.
Timna Wyckoff
Timna Wyckoff
20:58 06 Jul 21
Joe was super friendly and super fast!!! And, our AC works again…yay.
Debbie Krebs
Debbie Krebs
14:43 06 Jul 21
We are very pleased and impressed with the service we got with Service Specialties. Our AC was out during the hottest week of the summer. They were prompt, courteous, worked hard to get the job done and the price was right. I highly recommend them!
Aida Zoghzoghy
Aida Zoghzoghy
21:09 02 Jul 21
Best customer service and best team workers everHighly recommendedAida ❤️
Blanche Horst
Blanche Horst
14:35 01 Jul 21
Have an annual plan with SSI for both HVAC and Plumbing Services which includes annual inspections of Heating, A/C, and Plumbing to determine all are operating optimally and to proactively repair any weaknesses that may be found. SSI professionals are very knowledgeable and reliable. Communications are timely and thorough. Highly recommend this service provider. My experience with them has been more than satisfactory. One of the best vendors in the metro-DC region. Delighted to share that their diagnostics and maintenance have kept my systems running flawlessly. Quite an endorsement considering they’re 14 years old. Excellent value.
Boomer Cycles
Boomer Cycles
20:24 26 Jun 21
These guys have been tops! I signed up for a 6-month service contract after their first visit for only a +$20 up charge. Both techs were top notched and helped me sort out operating challenges with both my 10-yr old furnace & AC compressor, all within the contract fee, which will extend their useful life and delay costly replacement. Back office support re scheduling and follow up are too-notch, too. Highly recommend!
Patty Hudock
Patty Hudock
14:09 25 Jun 21
When I had my home plumbing inspection in May, one of the suggestions was to replace my front hose bib (which was the original from 1996) which I opted to do. Ben arrived on time, completed the work in a very timely manner, and explained what to purchase at Home Depot/Lowes to fix the drywall hole in my garage. I would highly recommend SSI as I have beena customer for years.
James Thomas
James Thomas
22:24 22 Jun 21
Arrive at expected time, Very through in checking system.Happy with the experience
B Kalyan
B Kalyan
18:02 22 Jun 21
Two people came and did a professional job on A/C and heating installation. Thank you.
Goose Dogs For Sale
Goose Dogs For Sale
21:54 17 Jun 21
The scheduler told me that they could do a heat check up even though I use oil. When the technician showed up, he told me that they did not do oil heaters. So I did not use them. I had already gotten an AC check up for the year and was interested in a maintenance agreement for both systems.
NyangNyang Tannies
NyangNyang Tannies
20:35 15 Jun 21
Diagnosed promptly and repair was quickly done.
Thatcher Furgerson
Thatcher Furgerson
14:07 10 Jun 21
Great high tech service based on measurements in addition to a lot of experience. Joe was my technician and is knowledgeable and very friendly and able to communicate his knowledge to the level of the homeowner. Also, communication from the office was quick and convenient allowing me to know when they were going to show up and who was arriving with a nice introduction and picture.
Solomon Sands
Solomon Sands
20:37 07 Jun 21
Great job by SSi. Fast response, fixed the issue without tough upsell.Will recommend to others
B Davis
B Davis
16:19 04 Jun 21
Very prompt and professional service. Highly recommend this company
J Vincent
J Vincent
21:38 01 Jun 21
We had a new HVAC system installed on 5/31/16. Two reasons kept me from giving them 5 Stars. 1) Promised to arrive at 7:30, came hour late:;2) forgot to bring ceiling air register with them and not installed until 6/13.Otherwise, everyone was very polite and professional.
Alice Lawing
Alice Lawing
21:22 26 May 21
SSI is always professional and the quality of work is exceptional. I can count on them to do it right the first time and keep the system running with regular maintenance. I would highly recommend them!
John Britt
John Britt
22:57 24 May 21
Extremely impressed with the caliber of professionalism exhibited by Service Specialties Inc. I received same day service on a morning call with a full explanation of anticipated charges. The responding technician, Clint, was very proficient, methodical, and polite. He quickly found the problem and restored my heat pump to full functionality. I’m so glad to have found this company and have become a member of their customer base.
Tony Bennett Shivers
Tony Bennett Shivers
22:08 24 May 21
I highly recommend SSI Specialities for all your plumbing and HVAC needs. I was on borrowed time with my hot water heater and sump pump (close to 20 years). Tom inspected my home, discussed my needs in detail, and provided appropriate recommendations. Tom and his crew (Parker and Carlos) were professional and effectively quick with the install of my new water heater and sump pump. Tom also performed various other services, including replacing some old valves.In May 2021, technician, Brendon, came out to quickly repair my AC unit that had a broken capacitor. He was professional and answered all my questions.
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For more questions, don’t hesitate to reach out to Service Specialties at (703) 337 3514!

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