Reviews

Find here the reviews from our satisfied clients!

Reviews for SSI in NORTHern Virginia

20:01 28 Mar 23

Great experience working with Joe Williams and the SSI crew. Quick turnaround from the consultation to installation. They took out the guess work.

Dave B

18:05 27 Mar 23

Spring checkup of AC system

Margy Stielper

14:34 20 Mar 23

The service technician was very courteous and personable. He was quick and did the necessary routine maintenance. He recommended surge protectors for our system and installed them.

Gerry & Rod Stanley

20:45 14 Mar 23

Cleaned and repaired backflow preventer for HVAC

Christian Contreras

18:01 14 Mar 23

Very good service.Professional and very courteous.

Sasiprapa Pichaipat

14:59 01 Mar 23

This is my first time with SSI. I liked it. The technician showed up on time and very professional. He explained to me clearly about what needed to be done. The invoice was emailed to me very quickly after the service. The text reminder service and on line portal are very useful too. It was good experienced so far. Thank you.

Rick hildebrand

22:46 20 Feb 23

Joe was a great technician. Service was fast and discrete.

Any Ovando

17:19 20 Feb 23

Bryan and Elmer are very professional and friendly. I truly appreciate their advice and knowledge.

Gary Minutes

15:38 16 Feb 23

Andrew as usual was on time, friendly and professional and explained what was going on with my system. We need more service people like Andrew.

Daoud Malikyar

14:42 09 Feb 23

Professional outfit that get's the job done. I use them for HVAC and Plumbing maintenance.

Allen

16:33 07 Feb 23

I have been using SSI for years. Always professional. Clint is the BEST!

Leslie Wyant

14:12 04 Feb 23

My experience with SSI was nothing but positive. Elmer the technician was polite and friendly and thorough. No up selling or pressure. I would recommend 100%.

Ahmad Yusuf

22:56 03 Feb 23

Technician Greg Waters has the ability to look at the issue at hand from the customer's perspective. Is prompt, courteous, stays focused on solving the problem - assesses the issue, suggests options and alternatives (short and long term, economical, and money-saving, climate-friendly) with upfront cost. It is good that he is mentoring trainees on the job, to develop better technicians.Very pleased with the service.Highly recommendable.

Leigh Anne Kao

19:12 02 Feb 23

Great diagnostic visit . The technician was. very knowledgeable .

Don Early

14:10 02 Feb 23

I have used SSI for 20 years. They have always done an excellent job with good workmanship. They have maintained and replaced two HVAC systems at my house. All of the technicians have been pleasant in my dealings with service and installation. I do request that the same technician, Joe Williams. , perform my semi- annual maintenance as I have developed a great relationship with him over the many years that he has serviced my system.

Andrew Kleinfelter

21:19 26 Jan 23

Everyone from the scheduler to the technician were very friendly and professional. Joe the tech explained everything in detail and gave me several short and long term options to keep my HVAC running properly. Definitely recommend!

Scott J

21:54 25 Jan 23

Yearly maintenance on Heating System. Tech was very thorough and professional. I’ve used SSI for 15 years. Very reliable and very good staff in the office as well.

KEN ROLFE

19:23 23 Jan 23

Very pleased!

Chris and Angela Smith

20:26 20 Jan 23

Excellent service. Very professional, friendly and skilled. Got a killer discount from Angie’s list too!

Mark S. Carroll

05:47 17 Jan 23

Been relying on SSI now for over two decades. They succeed where others fail. Satisfied customer

Jeffrey Flees

17:17 15 Jan 23

Amazing service and fast 👏 I'm only looking forward to using their services and appreciate being able to have quality technicians like Frun and the others that have the ability to preform like this 😀 they will always receive my business 🙌

Daniel Kirkpatrick

11:14 13 Jan 23

Service Specialties gave me the best price to replace my old Lennox HVAC system with an updated more energy efficient dual-fuel heat pump Trane system that also included rezoning ductwork. Their estimator and installation crew are professional and respect personal spaces while working. Their office staff are equally professional and enjoyable to work with.

Greg Hessel

18:55 11 Jan 23

Technician was on time, very friendly and solved the problem

ali reza

14:06 11 Jan 23

Brian did a great job making modifications to plan to accommodate and installation

Sharon Boone

13:47 06 Jan 23

Such a professional company. Their follow up and communication with the customer is A+. My technician, Reid was very thorough and provided the information needed for me to make decisions on my equipment.

Danielle Young

20:41 04 Jan 23

Quick service, thorough, friendly!

sboofer

16:34 03 Jan 23

Very fast and great customer service.

Aaron Hamm

20:42 28 Dec 22

Furnace replacement was flawless from 1st contact thru install. Clint, Jake and Carlos were awesome. Well organized and very well coordinated by professionals. Very consistent with the experience I had back in 2017 when they replaced my A/C. Will definitely call on them in the future.

Nikita Barboza

19:34 28 Dec 22

Michael was very thorough in identifying plumbing issues throughout our home that will need repair or replacement during our inspection. He fixed our bathroom faucet and was detailed in explaining the process and what was needed to fix. He is knowledgeable, professional and honest and we appreciate his service.

D Frijoles

16:28 28 Dec 22

I had a blown pipe and a called for an appointment. They arrived promptly the following day at 8am. I couldn’t be happier with the service they provided. Brian Ford was personable, professional, and very helpful in quickly diagnosing and repairing the problem. I will call them again in the future. I highly recommend them! Make sure to ask for Brian if you need their assistance!

Stephen Weiss

01:44 28 Dec 22

SSI found the problem and made the repair. They honored the warranty on the system. Very professional technician. Would highly recommend them for your HVAC system needs!

Samantha Kramer

23:18 25 Dec 22

Andrew was amazing!!!!! He showed up at 8pm On Christmas Eve to fix our non-working unit. He was a lifesaver!!!!

Michael Ocean

20:00 25 Dec 22

We have been happy customers of SSI for decades. This company exemplifies professionalism and customer service. We have gotten to know the technicians personally over the years and have always found them to be knowledgeable, friendly and professional. Today - Christmas Day during a brutal cold snap - deserves special mention. Woke up this morning to a chilly house and a dark thermostat. No heat! Yikes! Reset all the HVAC breakers ... *crickets*. Called SSI expecting a recording saying they were closed for the holiday. To my surprise the call was answered and a couple hours later Andrew called us back. Andrew spent more than an hour on the phone with me to diagnose the problem and find a workaround to ensure we had heat. Not only did he help get the heat back on, but he saved us a $400 holiday callout expense. Seriously, how many HVAC companies would do this? This is what customer service is all about. When have recommended SSI to friends and family and their experience mirrors our own. I would rate SSI as 100 out of 5 stars. And a special thanks to Andrew today!

Aaron Follman

01:05 23 Dec 22

SSI has installed new HVAC systems in both our first and second homes and I'll never use anyone else. Every rep I've talk to is polite, their prices are competitive, their techs are knowledgeable and considerate. They have always been respectful of whatever service you choose to use them or don't use them for. I've never felt over sold and they have always over delivered. I couldn't ask for a better company to service and install my system.

Chris Vasquez

21:57 22 Dec 22

Fantastic experience, young lady over the phone that set everything up was very professional and helpful. She did everything she could to expedite our service. Technicians were also great. They were friendly, knowledgeable, considerate and worked very clean.

Gary Malacane

18:59 22 Dec 22

Had SSI install a whole house humidifier on my HVAC system. Dan from SSI showed up on time and did a great job installing the system. He walked me through how to operate and adjust the system. When he left everything was clean and in the same condition when he arrived.

Christina Leffler

18:48 22 Dec 22

The company was very responsive with my inquiry into getting an air scrubber, and setting up an appointment at a time that worked with my schedule. Clint, the technician, was on time (way earlier than I expected, which was great!), professional, and truly a pleasure to talk to. Extremely knowledgeable and personable. Highly, highly recommend!!

Firas Ghorab

21:30 16 Dec 22

Excellent service and highly recommended! With a newborn in the house and having a heater system issue , it was a tough one. Once I called SSI, they learned about my situation and immediately dispatched a technician with their schedule fully booked to ensure I have heat in my house. Technicians we’re professional and courteous.Thank you!

Brent L Bowen

16:48 16 Dec 22

HVAC Replacement and Upgrade: I was diagnosed with some health issues that may have been influenced by the air quality in my HVAC system. SSI has always come through with inspections, repairs and suggestions. Technician Clint Boyd came the day after my call for service. He replaced the air scrubber and installed an air purifier and ensured the humidifier was working properly and gave suggestions for follow-up with vent cleaning and professional air quality inspection to ensure the changes are doing the job! Am impressed!

Deanna OConnor

16:29 15 Dec 22

I did a LOT of research before choosing SSI for our HVAC replacement. After seeing a BBB rating of A+ and many positive reviews on Consumers Checkbook, as well as other review sites, I called to schedule an estimate.I was immediately impressed starting with that first phone call. The woman on the phone (Jessica?) was so friendly and talked about how they have been a multigenerational family business for over 40 years.The rep (Bacon) who came to our house was also very friendly, punctual, and very informative. He took his time to help us find a solution that worked best for our home and our budget without trying to push for the most expensive options. Their quote was comparable to the others we received, but they also offered unbeatable financing.The guys that came to install the units were also punctual, friendly, and took great care to protect our floors by wearing booties, and by placing drop cloths from the front door leading to each unit, leaving no mess behind whatsoever. They showed us how to work the new thermostat and even came back to install a bigger filter that had been discussed verbally but was left out of the estimate.This was obviously a big investment and I am 100% happy with the decision we made to go with SSI.

donald brown

23:11 14 Dec 22

Excellent service but I didn't understand the bill item "potential savings".

Some Metal Chick S.

13:44 13 Dec 22

Andrew A. was fantastic when he came out to perform annual maintenance on my HVAC unit. He seemed to be thorough and he was incredibly professional. For example, he made sure to confirm with me up front how much the service would be, before beginning any work.He also came to me when he discovered things that weren't issues just yet, but that would eventually cause issues to the point of needing immediate repair, so that I wasn't caught off guard when it happened, and I knew which exact components to keep in mind for repair.If I have any HVAC/plumbing-related needs, I'll certainly be calling Service Specialties and asking if they can send Andrew out!

Karen Kelly

18:22 08 Dec 22

Came on time, very considerate. Quotes of cost given before work began. Very efficient and well trained.

Hylan Sean Ross

01:54 07 Dec 22

Showed up the next day when we reported an outage. Fixed the problem within an hour, showed up on time and answered more than all my questions. Have been on an annual service agreement with SSI for over 20 years because of exceptional and reasonably priced work every time.

james corbett

15:38 03 Dec 22

We were in a pinch, and they were fast and easy to work with. Issue resolved quickly and we are up and running less than 24 hours later! Thank you Service Specialists!

David Ross

23:02 02 Dec 22

Fixed our drain problem in a quick fashion. Very pleased with the work.

Carol Weishuhn

17:27 02 Dec 22

Been with Service Specialties for years. Staff are amazing & very helpful. Joe is my guy!!

Paul Stahl

20:26 01 Dec 22

I highly recommend SSI for all your future or current HVAC work this is a trustworthy honest company all the employee I worked with from the estimator to the support staff and technicians are beyond five star. They are polite and all professionals. To top it off they go beyond to give you the best price estimate the was lower then all the competitors in the area. Trust me before you call anyone else give them a call let’s face it you have a choice like me and I chose SSI for my new HVAC install. Enough said perfection done very happy customer. Will definitely use for any plumbing issues I may have in the future. Thanks for listening. Stay safe everybody.

Brian Lepak

16:59 01 Dec 22

SSI installed an Aprilaire 700 whole house humidifier in our home. Both installers Dan and Sage were professional, friendly, extremely competent, respectful of our home, punctual, and reliable. I'm very happy with how the installation took place and how it looks in my mechanical room. I had other labor and parts quotations, but SSI stood out and offered the best deal and was able to install it within 10 days of my request. Great service all around!!! I give SSI a 100% homeowner satisfaction.

Alicia Calayag

23:38 30 Nov 22

Mr. Michael McIntyre did an excellent job in unclogging the drain pipe in my kitchen sink. Kudos to him. Patient. Hereally work hard andmade sure my sink pipe works well.

Jack Yoder

21:33 28 Nov 22

Great timely service. Ac is running just fine now!

Steve/Debbie Herbert

16:57 28 Nov 22

Clint Boyd serviced us today. Very nice young man he is an asset to your company!

Jack Liberty

20:52 21 Nov 22

Danny and associate were considerate and professional. They explained the entire operation in detail and answered all my questions. Their workmanship and knowledge is commendable. Please inform them that it was a pleasure to do business with them.

Cathy

20:49 21 Nov 22

Expert thermostat installation by SSI. Use them for all my heating and air-conditioning maintenance and repairs.

Bill Patience

15:10 21 Nov 22

On time, efficient. Got the job done fast and it looks great. Very satisfied.

Lenna Bouras

19:56 18 Nov 22

I've known Joe and the folks at SSI for a long time. I used to work there around 2010-2011. I felt so welcome there from the first day I started. This warmth really does transcend to how they serve their customers. I have referred many people to SSI. Everyone agreed with me. I can't say enough good things about them. As for Joe, he is one of the best, hands down.

Kevin Kottman

00:11 17 Nov 22

Brendan is excellent technician, very professional and personable.

Chris Lipscomb

00:17 15 Nov 22

I had called Service Specialties, Inc. based on reviews found on NextDoor to come out and assess our HVAC unit after the A/C stopped working. Joe diagnosed my entire unit and laid everything out on the table to fix and repair the issues. Noting that my units were older and almost beyond their useful life, it was an easy decision for me to go ahead and replace everything. Not only did Joe give me options, he didn't try to upsell me on anything and actually recommended going with a cheaper unit compared to the three he showed me. Scheduled install for one week later and I couldn't be more pleased with the process. The technicians came on time, were courteous throughout the entire day, knew exactly what they were doing and had me up and running in no time. If you're looking for HVAC or Plumbing services, I highly recommend SSI and they're team, you can't go wrong.

Bryan Gordon

14:18 14 Nov 22

Clint was tremendous! A true professional in all aspects and very knowledgeable! We hope to be with SSI and Clint for many years!

Robin Rogers

17:43 08 Nov 22

Joe Williams has been a tech at my house many times. He is very kind and friendly. I find him to be very thorough and he explains everything before he does it.I have never had any problems with this company. They are always very helpful and respectful. I highly recommend them.

Lenworth Gordon

15:59 07 Nov 22

I have been with Service Specialty for years. They have done my yearly service competently and professionally. Thank you guys.

Margaret Blum

13:03 26 Oct 22

I was going to bed and the whole heating system shut down. SSI had someone on call and he came right over and took care of the system.I was so appreciative of his knowledge and help!

Emily Elizabeth

01:05 25 Oct 22

My family has used the company for years (decades)… trustworthy, locally owned company. I started using them when I bought my own home, so haven’t used them for quite as much, yet. Generally are on time, but didn’t want to put that due to the nature of this service. Sometimes someone before you needs something unexpected (as I did today) that can push the schedule. Also, hard for me to say good value, as I don’t have much to compare it to; for the service I get and everything else I think it’s good. For me, nothing beats trustworthiness, responsiveness, and quality, when it comes to services such as this, and they’ve got that down.

Troy Barrett

14:37 20 Oct 22

The tech conducted a plumbing inspection and replaced outside faucet. They tech inspected our water heater and gave recommendations in accordance with upgrading our aging water heater.

Judith Smith

13:21 05 Oct 22

Greg from SSI did a great job. He’s professional and performed the work perfectly.

Cynthia Pitts-Reid

15:39 04 Oct 22

Knowledgeable and friendly Service Reps

Sean McPherson

19:13 30 Sep 22

Used Service Specialist to replace and outdoor faucet. They kept in constant contact, arrived within the scheduled time, were courteous and professional, accomplished the task quickly and for the quoted amount.

David M

17:31 30 Sep 22

Professional and efficient. Excellent service

Anthony Banford

17:24 26 Sep 22

Repair specialist arrived on time. They properly diagnosed my issue and made repair recommendations. They were very informative and were not "pushy" to buy this or that.